Refund & Returns Policy
At Fashion Queen, your satisfaction is our priority. While we do not accept returns for change of mind or incorrect sizing, we do offer refunds or exchanges in the following circumstances:
Eligible Return Reasons
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The item is faulty or damaged
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The item is significantly different from the description or images
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You received the wrong item
Return Conditions
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Requests must be made within 30 days of receiving your order
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The item must be unused, in its original packaging, with tags attached
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Supporting photographic evidence must be provided
How to Request a Return
Email us at customercare@fashionqueen.com.au with:
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Your order number
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A brief description of the issue
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Photos showing the fault, discrepancy, or incorrect item
Once approved, we’ll provide return instructions.
Return Shipping
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If the return is approved due to a fault or error on our part, we’ll cover the return shipping cost.
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If the return is not eligible (e.g., incorrect size or change of mind), it will not be accepted.
Refunds
Once we receive and inspect your return:
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Approved refunds will be issued to your original payment method within 5–7 business days
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You’ll receive a confirmation once the refund has been processed
Exchanges
We offer exchanges for eligible items that are:
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Faulty
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Not as described
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Incorrectly shipped
If you prefer an exchange over a refund, please let us know in your return request.
Questions?
We’re here to help.
Email: customercare@fashionqueen.com.au
Fashion Queen
42A Greenfield Crescent,
West Lakes Shore, 5020, South Australia
Phone: 0433 195 937
ABN: 62388917764
Support Hours: Monday to Friday, 9 AM – 5 PM