Fashion Queen

Frequently Asked Questions (FAQs) at Fashion Queen

What types of products does Fashion Queen offer?

Fashion Queen specializes in summer wear, lingerie, sportswear, shapewear, and swimwear. We cater to a broad range of styles and preferences, ensuring there's something for everyone.

How do I know which size to order?

We understand that fitting online can be challenging; therefore, we provide a detailed sizing guide for each product. Check our size charts which correlate with international standards and include measurements to help you find the perfect fit.

What payment methods are accepted at Fashion Queen?

We accept various payment methods including major credit cards (Visa, MasterCard), PayPal, Afterpay and other secure payment gateways. Your payment information is handled with utmost security and confidentiality.

How does shipping work?

Fashion Queen currently ships within Australia, USA and UK. Shipping times vary depending on your location. You can find more detailed information on our Shipping Policy page.

What is your return policy? 

Returns can be made within 30 days of  delivery but we cannot accept returns if:

• Merchandise was shipped in perfect condition and in accordance with your instructions.
• Styles have been discontinued.
• Merchandise is soiled or otherwise unsaleable.
• Merchandise is not in original unbroken packaging as shipped.

Damaged parcels must be signed for as ‘damaged’. Find out more on our Refund & Returns Policy page.

Is my personal information safe with Fashion Queen?

Absolutely! We use advanced encryption and security protocols to ensure that all your personal and payment information is protected. We do not share your information with any third parties without your explicit consent. See more via our Privacy Policy 

How can I track my order?

Once your order is shipped, we will send you a tracking link with your dispatch confirmation email. You can use this link to check the current status of your delivery.

How can I get updates on new products and promotions?

Stay informed of all things Fashion Queen by subscribing to our newsletter. You'll get early access to new collections, exclusive discounts, and much more. You can also follow us on our social media channels.

Where can I provide feedback about my experience?

We love hearing from you! Feedback can be provided through our contact us page or directly via email. We strive for continuous improvement and your feedback is invaluable.

For any other questions or concerns, please don't hesitate to contact our friendly customer support team. We're here to help make your Fashion Queen experience as royal as you are!